Epic Scottish Highland Adventures

Privacy Policy

Last Updated: December 2024

1. Information We Collect

Highland Road Trips Ltd. collects personal information that you voluntarily provide when requesting tour information, booking services, or contacting us. This includes your name, phone number, email address, and any specific tour preferences or requirements you share with us.

2. How We Use Your Information

We use your personal information solely to provide you with Highland tour information, respond to your inquiries, and deliver the professional touring services you request. We may also use your information to improve our services and send you relevant Highland touring updates if you've consented to receive them.

3. Information Sharing and Disclosure

Highland Road Trips does not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist in delivering our tours (such as accommodation providers or local guides) but only to the extent necessary to provide your requested services.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and access is limited to authorized personnel only.

5. Your Rights

Under GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. You also have the right to withdraw consent at any time and object to processing for marketing purposes. Contact us at [email protected] to exercise these rights.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Tour inquiry data is typically retained for 2 years unless you request earlier deletion.

7. Contact Information

For privacy-related questions or to exercise your data protection rights, contact Highland Road Trips Ltd. at 45 Royal Mile, Edinburgh EH1 2NH, Scotland, or email [email protected].

Terms of Service

Last Updated: December 2024

1. Service Agreement

These terms govern your use of Highland Road Trips Ltd. services. By booking our Highland touring services or using our website, you agree to these terms. Our services include professional guided tours, transportation, and Highland tourism experiences throughout Scotland.

2. Booking and Payment

Tour bookings are confirmed upon receipt of required deposit and signed booking agreement. Full payment is due 14 days before tour commencement. Prices include professional guide services, transportation, and specified inclusions as detailed in your tour agreement.

3. Cancellation Policy

Cancellations made 30+ days before tour: full refund minus 10% processing fee. 14-29 days: 50% refund. Less than 14 days: no refund unless we can resell your tour. Weather-related cancellations are rescheduled at no additional cost.

4. Tour Participation

Participants must be in suitable health for Highland touring activities. We reserve the right to modify itineraries due to weather, road conditions, or safety concerns. Highland Road Trips prioritizes participant safety in all decision-making.

5. Liability Limitations

Highland Road Trips Ltd. maintains comprehensive insurance coverage. Our liability is limited to the tour price paid. Participants are responsible for personal travel insurance and medical coverage. We are not liable for weather-related inconveniences or force majeure events.

6. Intellectual Property

All Highland Road Trips content, including tour routes, guides, and materials, is proprietary. Participants may photograph tours for personal use but may not reproduce our tour content commercially without written permission.

7. Governing Law

These terms are governed by Scottish law. Any disputes will be resolved through Scottish courts. If any provision is unenforceable, the remainder of these terms remains in full effect.

Cookie Policy

Last Updated: December 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. Highland Road Trips uses cookies to enhance your browsing experience, remember your preferences, and improve our Highland touring services.

2. Types of Cookies We Use

Essential Cookies: Required for website functionality, including form submissions and security features.

Analytics Cookies: Help us understand how visitors use our site to improve Highland tour information and user experience.

Preference Cookies: Remember your settings and choices for future visits.

3. Cookie Management

You can control cookies through your browser settings. Disabling certain cookies may limit website functionality. Essential cookies cannot be disabled as they're necessary for core website operations and security.

4. Third-Party Cookies

We may use third-party services for analytics and marketing. These services may place their own cookies. We recommend reviewing their privacy policies for information about their cookie practices.

5. Cookie Consent

By continuing to use our website after seeing our cookie notice, you consent to our cookie use as described in this policy. You can withdraw consent by adjusting your browser settings or contacting us directly.

6. Updates to Cookie Policy

We may update this cookie policy periodically. Check this page regularly for the most current information about our cookie practices and Highland Road Trips' data handling procedures.

DMCA Policy

Last Updated: December 2024

1. Copyright Respect

Highland Road Trips Ltd. respects intellectual property rights and expects website users to do the same. We respond promptly to valid DMCA takedown notices and maintain strict policies against copyright infringement.

2. Reporting Copyright Infringement

If you believe your copyrighted material has been used without authorization on our website, please provide written notice including:

• Identification of the copyrighted work claimed to be infringed
• Location of the allegedly infringing material on our website
• Your contact information and physical address
• Statement of good faith belief that use is not authorized
• Statement that the information is accurate and you're authorized to act
• Your physical or electronic signature

3. DMCA Contact Information

Send DMCA notices to Highland Road Trips Ltd., 45 Royal Mile, Edinburgh EH1 2NH, Scotland, or email [email protected] with "DMCA Notice" in the subject line.

4. Counter-Notification Process

If you believe material was removed in error, you may submit a counter-notification. We'll restore the material if the original complainant doesn't file court action within 10 business days of receiving your counter-notice.

5. Repeat Infringer Policy

Highland Road Trips maintains a policy of terminating website access for users who are repeat copyright infringers, in accordance with the Digital Millennium Copyright Act and applicable laws.

GDPR Compliance Documentation

Last Updated: December 2024

1. Legal Basis for Processing

Highland Road Trips processes personal data based on legitimate interests (providing Highland tour services), contract performance (delivering booked tours), and explicit consent (marketing communications). We clearly identify the legal basis for each processing activity.

2. Data Subject Rights

Under GDPR, you have comprehensive rights including:

• Right of Access: Request copies of your personal data
• Right of Rectification: Correct inaccurate personal data
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in portable format
• Right to Object: Object to processing for marketing purposes
• Rights Related to Automated Decision Making: Protection from automated profiling

3. Data Processing Records

Highland Road Trips maintains detailed records of all personal data processing activities, including purposes, categories of data, retention periods, and security measures. These records are available to supervisory authorities upon request.

4. Data Protection Impact Assessments

We conduct Data Protection Impact Assessments (DPIAs) for high-risk processing activities and implement privacy-by-design principles in all Highland touring service developments.

5. International Data Transfers

When transferring personal data outside the EEA, Highland Road Trips ensures appropriate safeguards including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

6. Breach Notification

Highland Road Trips has procedures to detect, report, and investigate personal data breaches. We notify supervisory authorities within 72 hours and affected individuals without undue delay when required by GDPR.

7. Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at [email protected] or Highland Road Trips Ltd., 45 Royal Mile, Edinburgh EH1 2NH, Scotland.